About Us
Office Policy

The time we have reserved for your appointment is critical to enable us to attend to your specific needs. We need to hear from you to confirm your appointment, it is very important to arrive ON TIME. We understand LA traffic is unpredictable but if you arrive early, please wait outside or in your car. Due to the current pandemic, health officials recommend 1 person waiting in our small lobby so if you arrive early, please call the office to check the lobby availability. We will contact you via our automated system for reminders two days prior to your appointment to reconfirm. In the event that we are unable to reach you directly and must leave a message to remind you, it is imperative that you call back and speak with one of our staff members directly, or leave a message on our voicemail after hours, confirming your appointment time. If you do not respond by 8:00 am on the day prior to your appointment, we will cancel your scheduled time, and it will be given to another patient who is in need of care.

  • Please be advised that there will be a $50 charge for any appointment that is not cancelled or rescheduled with 24 hours prior notice.
  • We will charge the Credit Card on file and mail you a statement.
  • If you arrive early, we will ask that you wait in your car until we are ready for you.

Thank you for your cooperation and understanding. Ellis C. Wong